We suggest you to wear closed toe shoes in order to protect your toes. As you will be wearing harness the most comfortable is to wear shorts or bermudas.
If you will play Mayan Laser Tag, you should wear closed shoes as well.
Can I stay longer at the park after ziplining or play Mayan Laser Tag?
For sure, it’s included in your admission fee.
Is towel included?
Please bring one with you, it’s not included.
What should I bring to my adventure?
Don’t forget to bring your swimming suit to splash in the ocean and snorkel
To protect our reef and conserve it, we recommend you to bring bio degradable sunscreen, mosquito repellent
Can I bring my own camera?
Since you’ll be flying it can fell down. Only GoPro with strap for your helmet is allowed. Don’t worry our photo staff will be there to get the perfect shoot for you!
What is the minimum age to do Xtrem Adventure activities?
Zip line: 6 years old
Mayan Laser Tag: 8 years old (this is due the weight of the equipment)
Xtrem Kids: 4 years old
What is the maximum and minimum weight to do ziplining?
Maximum weight is 250 lbs, and minimum 44 lbs
What are the necessary physical conditions to participate?
For safety reasons is not recommended for people with heart diseases, neck, back problems, dizziness or vertigo, as well as pregnant women.
Can elderly people ride in our zip line?
Yes, as long as they are in good physical shape.
Are the zip lines safe?
This is our priority. Our zip lines are extremely safe as all the equipment used. Zip lines are designed to carry several times the weight they actually carry.
About the park
What are the opening hours?
Monday to Saturday 8:00 to 16:00 hrs
What does my admission include?
Beach, chairs, palapas, hammocks, restrooms, showers, free parking, mayan house and the activity you choose
What other activities can I do at Chankanaab park?
Swim with dolphins, tequila tour, diving, temazcal (traditional prehispanic steam lodge), snuba-sea trek, spa, kayak tour. All these activities are at an extra cost.
Are there places to eat?
Yes, there are 3 different restaurants open to our visitors.
Are there taxis available to go back to my hotel or cruise terminal?
Yes, there are always taxis available outside the park.
How long does it take to go from / back to cruise terminals?
It depends on the pier your ship docks. Largest ride will take you 20 minutes, shortest: 10 minutes taxi ride.
Reservations and cancelation policies
Do I need to make reservation in advance?
It would be better, in that case you are sure you can get your space and also can get our online discounts.
Also you can purchase your package while in the park, but it will be under availability.
What are the cancelation policies?
Reservations cancelled 15 days prior the arrival date will be subject to 20% charge, 14 to 5 days prior the scheduled day, charges will be 50%, and 4-0 days before date of visit or no show will be not refundable.
Are the activities cancelled in case of rain?
It’s even more fun with the rain. A little rain does not slow us down. We cancel the activities in case of an electric storm or winds beyond our safety limits.
What is the payment method to buy online?
You can purchase your packages in our website using PayPal